Privacy Policy
The Importance of Privacy
The Board of Directors and Management of Western Commercial Bank understand how important personal privacy is to our customer. This Statement describes our policies and practices concerning information we gather through our Web site about individual non-business customers (including information about their accounts, loans and other banking services for personal, family or household purposes) and information about other visitors to our Web site. For a description of our general policies and practices concerning information about individual customers and former customers, including your right to opt out of certain kinds of information sharing, you may request a copy of our most recent Privacy Notice by calling Customer Service at 818 449-7700 or visiting our office.
Privacy Practice Notice
Western Commercial Bank recognizes the importance of protecting the privacy of our customers’ financial information, as well as that of our prior customers, and other individual consumers who obtain or request a financial product or service from us. This Privacy Practice Notice (Notice) applies to consumers who use our services or products primarily for personal, family or household purposes. This Notice is provided to you in accordance with applicable state and federal laws and because you are either a current or potential customers. This Notice is to inform you of the types of nonpublic personal information we collect and the circumstances under which we may share that information with our affiliate and with nonaffiliated third parties, and how we use and protect that information. Throughout this Notice we refer to information that personally identifies our customers or their accounts as nonpublic personal information.
Categories of Nonpublic Personal Information We Collect and The Sources of that information.
At our banking office, by telephone, and through our website, we collect nonpublic personal information about our customers and consumers from the following sources:
•Information we receive from consumers and customers on applications or other forms of surveys, such as name, street address, email address, phone number, social security number, date of birth, assets, income and beneficiaries.
•Information about our customer’s transactions with us, or others, such as account balance, payment history, and parties to transactions.
•Information we receive from a consumer reporting agency, such as creditworthiness and credit history.
Disclosure of Nonpublic Personal Information
We do not sell nonpublic personal information to anyone. We do not share nonpublic personal information except as permitted or required by law, therefore; our customers, our prior customers, and consumers who use our services do not need to take any action to prevent disclosure.
In accordance with federal and state laws, we may disclose the information we collect, as listed above, to
• Nonaffiliated third parties: These are companies that perform marketing services on our behalf, or to other financial institutions, with whom we may have joint marketing agreements to offer financial products and services to our customers. We cannot disclose account numbers or access numbers or access codes. Our contracts contain confidentiality agreements that obligate these companies to adhere to the same privacy laws and regulations that apply to us. We require such third parties to agree to safeguard nonpublic personal information and keep confidential any information about our customers that we give them.
• Disclosure in other Circumstances: We may disclose nonpublic personal information about our customers as necessary to effect, administer, or enforce transactions that our customers, former customers or consumers have requested or authorized in connection with servicing or processing a financial product or serving, or to maintain the accounts) with us, such as a credit card company, a bill payment service provider, an electronic data service provider or check printer. We normally disclose information:
• To comply with law, regulation, legal process or court order.
• When it is necessary in completing a transaction
• To a credit reporting agency, if we close an account due to unsatisfactory handling, fraud, attempted fraud, criminal activity, or at the account holders request
• In response to an inquiry about sufficient funds in the account to cover a check that has been written.
• When the customer gives authorization
• To other companies, financial institutions and networks that are involved in processing customer transactions.
• To local, state or federal authorities if the Bank believes a crime has been committed.
• To paying agencies after the death or incapacity of a recipient or beneficiary of recurring direct deposit payments.
• To the Bank’s agents and affiliate and to third parties who perform services or functions on the Bank’s behalf to facilitate the delivery of information related to the accounts or to other financial services that may be of interest to our customers.
• In response to request by our regulatory agencies or request by agencies of the Bank or its affiliate, such as independent auditors, consultants or attorneys.
WCB does not solicit or request personal information, such as names, addresses, phone numbers, online log-in names, passwords, social security numbers, and account numbers, via emails. If you receive any emails requesting personal information, please call your personal banking officer to confirm the validity of the request at (818) 449-7700.
Employee Access To and Use of Nonpublic Personal Information
We restrict the access to nonpublic personal information about our customers, prior customers and consumers requesting products or services to those employees who need to know that information to carry out their business functions. We educate our employees about safeguarding customer information and preventing its unauthorized access, or the disclosure of information. They are subject to disciplinary action if they fail to follow this code, the security policies, and the procedures of the Bank.
We maintain physical, electronic and procedural safeguard that comply with federal standards to guard nonpublic personal information.
Notify Us of Inaccurate Information We Report to Consumer Reporting Agencies.
Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy(ies) should be sent to us at the following address:
Western Commercial Bank
21550 Oxnard Street, Suite 100
Woodland Hills, CA 91367
Filing a Consumer Complaint
To file a consumer complaint you may contact:
Western Commercial Bank Compliance Officer at:
21550 Oxnard Street, Suite 100
Woodland Hills, CA 91367
Department of Financial Institutions:
Consumer Information Desk
801 K Street, Suite 2124
Sacramento, CA 95814
Availability of Privacy Practice Notice
This notice is available:
• In Our banking office
• From our Customer Service Representative
Western Commercial Bank will provide Notice of our Privacy Practice annually to our customers as long as they maintain an ongoing relationship with us.
This disclosure of our Privacy Practice applies to consumers. We reserve the right to add, delete, or change this Privacy Practice Notice from time to time. If, at any time in the future, it is necessary to disclose any of our customers’, prior customers’, or consumers’ nonpublic personal information in a way that is not within the legal exceptions described above, then we will give advance notice of the proposed change so that our customers, prior customers (if applicable) will have the opportunity to opt out of such sharing.
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