E-Mail & Internet Fraud
E-mail spoofing is the forgery of an e-mail header so that the message appears to have originated from someone or somewhere other than the actual source. Distributors of spam often use spoofing in an attempt to get recipients to open (and possibly respond to) their fraudulent solicitations.
It’s often hard to detect fraudulent e-mails because the e-mail address of the sender appears genuine (even the design and graphics). However, there are often signs to assist you in ascertaining whether an e-mail is fraudulent.
E-mails asking you to provide any personal data should always be suspect. NEVER reply to unsolicited e-mails from anyone, regardless of whether or not you have legitimate business with them. If you have questions regarding your account, call the company direct, or start with a clean Web browser, type in the company’s name and contact them directly. Do not click on any links provided in the text.
E-mail Messages
E-mail messages sent to WCB through the Internet, including inquiries sent through our Web site, are not encrypted (encoded). Internet e-mail messages pass through many different computers and are not secure, so we recommend that you not use unencrypted Internet e-mail to send us confidential information, such as account numbers or financial information. Once we receive information and messages from you (whether or not they were encrypted), the information is stored on WCB’s computers, where various measures protect it from unauthorized access by outside parties.
The accuracy of the information WCB maintains is very important. If you believe we have information about you that is incorrect, outdated or incomplete, or if the information you think is wrong appears on a statement or notice from us, you should call us at 818-449-7700 or the telephone number shown on the statement or notice. We will look into the matter and correct our records as appropriate.
